Where do we ship to?
Some Marketplace items have shipping restrictions to Shipping options offered during checkout and may vary based upon the shipping address provided.
Can I change my shipping address?
For security reasons, it is not possible for us to change your shipping address once an order has been placed.
How will I know when my order has shipped?
A shipping confirmation email is sent when all or part of your order is on its way to you. This email will also include the tracking information for your shipment. As items may ship at different times, from different fulfillment centers including our marketplace partners, you will receive multiple shipping confirmation emails with an update on each individual item. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement.
What are your shipping methods & delivery times?
Items usually ship within 1-2 business days unless otherwise noted by availability in the product details.
Standard delivery takes 7-8 business days and will be shipped with UPS, UPS SurePost, FedEx,or US Postal Service. Orders shipping outside major cities my take longer to be delivered. If you need the order to arrive sooner, expedited shipping is available at an additional fee.
Expedited shipping takes 2-3 business days, extra fees will be charged per item and varies based on vendor.
What is our returns policy?
Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Return time frames is 14 days (from the delivery date) or final sale. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded.
Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Shipping charges are not refundable.
*Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued.
What are the charges for return shipping?
A fee of R 200 will be deducted from your refund for the first return label created, and a fee of R50 for each additional return per order.
We accept returns within 14 days* of delivery, unless items are marked ‘Final Sale.’ All items must be unworn, unwashed and undamaged.